Offerte di Lavoro / Stages

American Express

Extra-curricular Internship - Customer Engagement Network Intern - Pubblicato il 13 gennaio 2020

 

What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people.

The powerful backing™ of American Express.

Don’t live life without it™.

 

American Express, global leader in payment services, is looking for a young graduate in Economics or Statistics or Mathematics, for an internship in our Customer Engagement Network Team.

For our headquarter in Rome, we are looking for an intern who will support our Customer Engagement Network Team.

The Intern will support the MIS Analyst and will be involved in the main Customer Service activities related to American Express cardholders.

The resource will be involved in the execution of the following tasks:

  • Data Analysis and Reports
  • Analysis of customer satisfaction results based on VOCM received from customers;
  • Calculation of incentive plans to be delivered monthly to resources in the area
  • In addition, it will be involved in the data analysis activities of the Customer Engagement Network area, with a focus on key metrics and KPIs.

Qualifications:

  • Good knowledge of the Office package, in particular of Excel, PowerPoint and Word;
  • Advanced knowledge of English (written and spoken).                                                                                                    

Finally, teamworking, strong analytical skills, predisposition to work for goals, communicational and relational skills are necessary.

More information:

Type of internship: Extra - Curricular

Starting date: January

Length: 6 months

Address: Da Vinci Center, Viale Alexandre Gustave Eiffel n° 15 - 00148 Roma

 If you are interested on this position and if you own the above requirements please send your CV to launchyourcareer@aexp.com, with the following subject field: “Customer Engagement Network Intern”