Offerte di Lavoro / Stages

Merck Chemicals B.V.

Raw Materials and Custom Process Specialist - Pubblicato il 5 febbraio 2019

Position Title

Raw Materials and Custom Process Specialist



Reporting to


Job Code



Raw Materials & Custom Processes, Customer Excellence

Company, Place of Work

Merck Chemicals, Amsterdam



Number of reports

Direct: 0


In projects:0

Total: 0






Specific Job Description

Key Responsibilities

  • Provide support to customers and the commercial organization for purchases, including:
  • Respond quickly to customer enquiries, and ensuring that the customer is regularly updated on the status of their request if it cannot be resolved quickly
  • Providing documentation for pre-order product qualification
  • Supporting the commercial organisation with the coordination of customer tenders and annual pricing agreements
  • Reviewing customer purchase orders, placing customer orders into ERP system and ensuring any customer specific requirements are specified
  • Coordinating with production, purchasing, supply chain, order management and sales operations as required to ensure customer demands are correctly fulfilled
  • Provide proactive information to customers if any changes occur through the order fulfillment cycle
  • Liaise with all key stakeholders to mitigate impact to customer if delays occur through order fulfilment cycle
  • Managing customer sample orders and inventory reserves
  • Provide supporting documentation to the customer as required
  • Take ownership of service complaints, working with other key stakeholders to ensure a satisfactory resolution is reached.
  • Actively seeks to broaden knowledge of products, processes and proactively seeks solutions.
  • Participates in process improvements initiatives
  • Share your knowledge and train new members

Key Accountability / Impact

  • Accountable for the customer experience for customers buying raw materials or customized products from Merck Life Science


  • The scope of this role is to support customers where goods are being purchased to be directly incorporated into product manufacture.
  • Additionally, this role provides support to customers purchasing customized products
  • Geographical scope is supporting customers across Western Europe and for some businesses worldwide.



  • Bachelor’s degree (it depends of the European country school system)
  • Fluent in English


  • Basic Scientific or Business background
  • Additional European language skills

Work Experience

  • Experience of working within in a fast-paced service related role, ideally within customer service, sales support, logistics or supply chain environment
  • Demonstrated ability to deal with customers
  • Strong Commercial acumen
  • Experience of working to deadlines and managing multiple tasks and priorities is essential.
  • Process improvement experience with demonstrated results
  • Experience of working in a large, multi-national organization with cross-functional teams

Job specific Competencies & Skills

  • Customer centric attitude, with professional written & verbal communication skills
  • Affinity for working with numbers and systems
  • Strong analytical and administrative skills, with a high degree of accuracy and attention to detail
  • Proactive and very well organized with forward thinking and RCA/preventative mindset
  • Hardworking with high levels of personal accountability
  • Problem solver, able to use initiative and independent thinking skills
  • Flexible and adaptable approach to work
  • Strong team player, with a genuine desire to support other team members


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